Returns & Exchanges

At Dreame Global, we stand behind the quality of our high-performance electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide a streamlined process to help you return your device quickly and securely.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and the serial number of your Dreame device to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and promotional gifts to ensure a full refund or exchange.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery back to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5 to 7 business days.